Reference

Your Rights and Our Legal Commitments

bento123 login operates under a clear legal framework designed to protect your account, your data, and your access rights — all subject to where local law permits.

Kebijakan Privasi TransparanHak Pengguna TerlindungiKetentuan Berlaku Sesuai Hukum LokalKontak Legal Tersedia 24 JamKeamanan Data Akun Anda
bento123 login Your Rights and Our Legal Commitments
KONTAK LEGAL LANGSUNG

Reach Our Legal and Compliance Team

Live Chat 24/7 Our live chat channel connects you directly to a support agent who can escalate…
Email Legal Team Send detailed legal enquiries, data deletion requests, or formal complaints to our dedicated legal…
In-Account Help Centre Log in, navigate to Settings, then select Help & Legal to submit a structured…
PRAKTIK KEAMANAN AKUN

How We Protect Your Data and Account

Our data handling practices are built around minimising what we collect, securing what we hold, and making it straightforward for you to request changes or deletions.

Data Minimisation

We collect only the information strictly required to operate your account and process payments via DANA, OVO, GoPay or QRIS. We do not sell or rent your personal data to third-party marketing services under any circumstances.

Cookie Policy

We use session cookies to maintain your login state and analytics cookies to understand which features you use most. You can manage cookie preferences in your browser settings at any time without affecting core account functionality.

Account Security Layers

Two-step verification is available in your account security settings. We also monitor login attempts from unrecognised devices and send you an immediate email alert if a new device accesses your account for the first time.

Data Retention Rules

Transaction records and account history are retained for the period mandated by applicable Indonesian financial law. Once that period ends, data is permanently deleted from our servers and is no longer retrievable by any party.

Request Your Data

You have the right to request a full export of the personal data we hold on your account. Submit the request through the in-account Help & Legal form and we will deliver your data package within five business days.

Dispute Resolution Contact

If you believe a policy has been applied incorrectly to your account, our legal team reviews each dispute independently. Open a ticket via live chat or email with your account ID and a description of the issue for a formal review.

Legal Questions We Hear Most Often

These are the questions we receive most frequently about our legal policies, your account rights, and how our terms apply in Indonesia. If your question is not answered here, reach our legal team directly through live chat or the in-account Help & Legal form.

Access depends on local law. We apply regional restrictions automatically to accounts based on verified location. Where local law permits, you may access all features. We recommend reviewing applicable regulations in your area before opening an account.

We collect your name, email address, phone number, and payment identifiers linked to DANA, OVO, GoPay or QRIS. We do not store full payment credentials. All data collection is limited to what is operationally necessary for your account and transaction processing.

Log in and go to Settings, then Help & Legal, and submit a data deletion request. Alternatively, email our legal team with your account ID. We process deletion requests within seven business days and confirm completion by email once your data has been removed.

Reach our legal compliance team via live chat 24 hours a day or email us with your account ID and a description of the dispute. We acknowledge all formal disputes within four hours and aim to resolve them within five business days of receipt.

No. Any material change to our legal terms is communicated to your registered email address at least fourteen days before the change takes effect. You can review the current version of all policies at any time in the Help & Legal section of your account settings.

Transaction records are retained for the duration required under applicable Indonesian financial law. After that mandatory period, all records are permanently deleted from active systems. You can request a copy of your transaction history at any time through the in-account data export tool.

Yes. Payment transactions are routed through encrypted gateways managed by the payment providers themselves — DANA, OVO, GoPay and QRIS each operate their own secure infrastructure. We receive only a transaction reference, never your full payment credentials or wallet passwords.